Warranty Repair Service
Warranty repair service can be provided depending on the main parts of a product and commencing from start of the warranty period if the main parts suffer performance failures
You can request Warranty Repair Service where:
√ The product must not have been subjected to abnormal or unauthorized used, as intended by the manufacturer during the warranty period.
√ No unauthorized disassembling, modification or installation has been performed on the product or a component.
√ You provide a valid proof-of-purchase, receipt or order number.
Warranty Repair Service will not be provided where:
× Crash or fire damage caused by non-manufacturing factors.
× Damage caused by unauthorized modification, disassembly, or shell opening not in accordance with the official instructions or manuals.
× Damage caused by improper installation, incorrect use or operation not in accordance with the official instructions or manuals.
× Damage caused by unauthorized repair.
× Damage caused by unauthorized circuit modification and mismatch or misuse of the battery or charger.
× Damage caused by flights which did not follow the instruction manual recommendations.
× Damage caused by operation in bad weather (i.e. strong wind, rain, sand/dust storms, etc.).
× Damage caused by operating the unit in an environment with electromagnetic interference (i.e. a mining areas, close to radio transmission towers, high-voltage wires, substations, etc.).
× Damage caused by operating the product in an environment containing interference from other wireless devices (i.e. transmitter, video-link, Wi-Fi signals, etc.).
× Damage caused by operating the unit at a weight greater than the safe takeoff weight as specified by the instruction manuals.
× Damage caused by a flight in which damaged components or components suffering from natural wear and tear were used.
× Damage caused by reliability or compatibility issues when using unauthenticated third-party parts.
× Damage caused by operating the unit with a low-charged or defective battery.
× Product labels, serial numbers, waterproof marks, etc. show signs of tampering or alteration.
× A product has not been sent back to DJI seven (7) calendar days after warranty service confirmation from DJI.
× Other circumstances stated in this policy.
√ The warranty period for Return & Refund Service, Replacement Service and Warranty Repair Service may vary with respect to your product, the part experiencing issues, or the country of purchase. Please refer to http://www.dji.com/service for the warranty period for your product and products in your country.
√ You are responsible for shipping costs when sending product(s) for return, repair or replacement.
√ DJI will examine the returned product(s) to identify this issue(s) in question. If the product and issue in question qualify for the services outlined in this policy, DJI will refund, replace or repair and return the product(s) free of charge.
√ If DJI determines that the issue in question is not covered by the DJI After-sales Policy, you will have to apply for Customer Paid Repair Service. DJI will not start repair until you agree to the cost for repair quoted by DJI. If you disagree with the cost for repair, DJI will return the product(s) with you burdening the cost of return shipping.
√ Please note that products and components presented for repair may be replaced by refurbished goods of the same type rather than being repaired. These refurbished goods have been tested and are similar to brand new goods in function and appearance. If any refurbished parts or units do not meet our quality assurance requirements, brand new parts or units will be issued. Any replaced parts may come with different serial numbers.
√ Please be aware that where a product is capable of retaining user-generated data, such data may be lost during the repair process. We therefore recommend that you back up your data prior to any repair.
√ Please note that data analysis service will not be provided after warranty expiration.
√ Customers can obtain warranty service only at a designated DJI repair center in the region where he/she purchased the product. However, depending on part availability, customers can obtain cross-regional repair service at an additional charge.